We proudly produce our hardware in India out of preference and respect for their knowledge of old trades. Due to the COVID-19 pandemic, the country has been in extended lockdown and as a result we are experiencing disruptions in our supply. We are in regular contact with our makers as they slowly get back to a working capacity, however we are experiencing production delays & irregularity in shipments. While we try to predict when stock will become available, these arrival times are estimates and subject to change. We appreciate your patience & understanding during this time.
Standard Post - Approximately 2-7 business days depending on your location in Australia.
Express Post - Approximately 1-4 business days, depending on your location in Australia.
Large Items | Freight To Be Quoted - For large, bulky items and furniture pieces we are happy to investigate a delivery cost to your address.
Please allow 5 days for dispatch of your order as we are currently experiencing high volumes of orders & delays as a result of the coronavirus pandemic.
Please note in times of high volume (pre-orders, sale periods & holidays) there may be some delays.
We love to see The Society inc range all over the globe! Orders outside of Australia can be placed online for most products (furniture & bulky items excluded). Shipping costs are based on Australia Post Standard and Express international rates.
Depending on the destination country, some custom duties and taxes may be applied upon arrival. Any custom charges are the responsibility of the recipient, not The Society inc.
If you need to cancel an order, change the shipping address or add/remove items from your order please contact us at firstname.lastname@example.org as soon as possible. Once we receive an order, our packing team is notified which means there is a short window to modify or cancel your order.
In the event your order has already shipped, any changes or cancellation would be subject to our Return & Exchange policy.
Who doesn't love to receive a brown paper package all tied up with string? You can tick the Gift Wrapping box on the cart page and leave an optional note for that lucky person.
We reuse and recycle packaging wherever possible. We try to use only cardboard or recyclables but should extra care be needed for delicate items, we either reuse bubblewrap from parcels we have received or use EnviroBubble. Where possible we use compostable satchels for small parcels.
We are continually striving to find more sustainable packaging solutions, so if you have any feedback or suggestions we'd love to hear!
Prices on our online store are in Australian dollars